DCIM Software and ITSM Systems Integration

June 11, 2014 Nlyte Software

Whatever it takes for proper DCIM integration with ITSM systems.

DCIM integration with ITSM systems is critically important and NOT an adventure to be executed with brute force.

If you’d like a demonstration of how Nlyte Software can maximize the efficiency and performance of your data center, click here.

“220, 221… Whatever it takes!” was a famous line of dialog from one of my favorite classic movies, “Mr. Mom” starring Michael Keaton and Teri Garr. In the movie, Michael’s character finds himself between jobs and his wife becomes the bread-winner. During his hiatus from work, he occupies his time with odd projects around the home. At one point during the movie, Teri Garr’s boss (played by Martin Mull) comes over to the house to pick her up for a business trip and in a classic demonstration of male egos in contest, Michael’s character, holding a chainsaw in one hand states to Martin that he is “re-wiring the house”, which apparently is his way of expressing his masculinity (even though he ostensibly is just watching the kids). Mull’s character queries, “220?” (referring to a common voltage standard used for high power appliances) to which Michael’s character replies, “220, 221, Whatever it takes!”. Clearly Michael’s character had no clue what the question even meant (there is no such thing as “221”), but in his desire to appear knowledgeable, he responded in a fashion that would have sounded good to the uninformed.

Why do I offer this excerpt from this classic movie here on Nlyte’s blog? Let me explain. I was at dinner a few days ago with an industry analyst and we were discussing the data center infrastructure management (DCIM) marketplace. While we spent nearly an hour volleying observations about the maturation of the end-users’ DCIM needs, one of the ancillary topics this analyst started was the fact that a great many of the 50 or so vendors who self-declare their participation in the DCIM segment are still very confusing to end users with their over-zealous desire to say “YES”. These DCIM vendors simply want to say YES, to every question regardless of what it is. They want to say “Yes” to every question even if they don’t really understand it. And most concerning, the questions that are answered with this “yes” most often are the ones that deal with integration with external systems, the very core of DCIM success and part of the long-term strategy needed to optimize a Data Center.

Why is this so troubling? In anyone’s book this should be a huge RED FLAG and a really bad practice since it sets the stage for failed DCIM projects and miss-set expectations. Effective integrations must be well architected and flexible. Complex systems change all the time, whether it be an ERP, Service Desk, CMDB integration or DCIM offering, enterprise-scale software versions change regularly. Without a formal and well architected approach to integration with crisp interface demarcations, large amounts of hardwired, spaghetti code will be generated which ultimately becomes the Achilles heel to the end-user’s progress. We have all probably lived through one or more horror stories seen with complex ERP integrations from years ago which effectively stranded their buyers on older versions of these enterprise systems due to the use of brute force, hardcoded integrations. What typically happens, is the end user is faced with the high cost and complexity of constantly re-writing these hardwired integrations each time target systems versions need to be changed. The result? Many of these customers simply opt to keep using their older version systems, missing all of the innovation and new capabilities that modern buyers are enjoying.

That brings me to Nlyte’s newest announcement made this week about our newest release of our integration framework. In the process of working with hundreds of end-user customers over nearly 10 years, we have become very good at eliminating all of the programming typically required to connect systems. Our latest version of the framework, shipping as part of Nlyte today, allows our family of external system connectors to be entirely programming free and thus continue to deliver their intended value regardless of the changes being seen in software versions on either side of the connector. Our new integration framework forms the basis for our available connectors and allows us to introduce new high quality connectors for other 3rd party systems quite rapidly. Customers that license any of our connectors can be assured that the solution they purchased today continues to work tomorrow. They are designed to do so.

“220, 221… Whatever it Takes!” We know what it takes, so ask us to prove it to you today! You can find us at trade shows in Orlando and Las Vegas this week, and in Santa Clara next week. (See our events calendar)

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