Case Studies

Nlyte Sutter Health Case Study11.26.17

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C A S E S T U DY CASE STUDY 0 1 COMPANY NAME: Sutter Health HEADQUARTERS: Sacramento, Calif. INDUSTRY: Healthcare PRODUCTS AND SERVICES: Not-for-profit health system providing cardiac care, women's and children's services, cancer care, orthopedics and advanced patient safety technology, primarily in Northern California REVENUE: $10.2 billion (2014) EMPLOYEES: 50,000 doctors, caregivers and staff WEBSITE: DATA CENTER ENVIRONMENT When Sutter Health selected Nlyte software in 2014, the healthcare organization was operating six data centers: a main 1.5-megawatt production data center spanning 25,000 square feet at its Sacramento headquarters, and five other regional data centers throughout Northern California. All totaled, the data centers housed approximately 600 racks of servers. However, Sutter Health was just embarking on a three- year data center consolidation project that would result in streamlining to two facilities, the main one in Sacramento and a smaller disaster recovery site in the San Jose area. ASSESSING THE CHALLENGES As a healthcare provider, Sutter Health strives for an excellent, positive patient experience and is committed to creating the high quality, personalized care that patients deserve. A key component of attaining that goal is the use of technology, so that doctors, nurses and patients have access to the information they need any time of the day, regardless of the system they're using. To ensure 100 percent uptime of that technology and quick recovery in the event of an service interruption, Brian Desberg, Director of Enterprise Data Center for Sutter Health, determined that it was vital for him and his team to know where all the company's server, storage and database assets reside; what they do; how they are interconnected; their configurations; and the associated network and power connections. Before deploying Nlyte, Sutter Health's IT team got by on Excel spreadsheets and Access databases to track data center assets. But because these were stand-alone repositories, they couldn't integrate with IT service management (ITSM) tools they were using. They also lacked sophisticated reporting capabilities to show the relationships between data center operations and Sutter Health's various business units. "We couldn't qualify our assets because we didn't have a clear connection between the physical and logical CIs of our data center assets," said Desberg, noting that they had an asset administrator who spent more than half his time painstakingly entering detailed information into data repositories. "It was difficult at any given time to make sure we had an accurate inventory because much of the information was known only by employees, rather than documented in a central location. And on the whole, we weren't consistently aware of when there were adds, moves or changes." As Sutter Health was assessing its current data center operations and considering its consolidation plans, Desberg knew the IT group needed a solution that could integrate with its ITSM suite from BMC Software Inc. An effective solution would also provide them with a way to improve reporting, produce dashboards for senior leadership, and assist with capacity management and predictive scenarios for planning purposes. Around this same time, Desberg was introduced to Nlyte at a conference and quickly saw how contemporary organizations were using the company's solution to effectively manage their complex data center infrastructures. Though three other vendors were under consideration, a demo of the Nlyte solution to senior leaders at Sutter Health sealed the deal.

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