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NLYTE ALIGNS YOUR DATA CENTER'S PHYSICAL INFRASTRUCTURE W H ITE PA P E R DCIM ALIGNS PHYSICAL INFRASTRUCTURE WITH ITSM 01 Your Data Center is one of your organization's biggest investments, costing tens of millions of dollars, with fixed amounts of space, cooling, networking and power capacities. It houses tens of thousands of assets – a third of which should be updated annually – and consumes a third or more of your company's total power, with redundant power needs, plus thousands of virtual machines running all your critical business applications. That kind of investment is strategic for your business, and it represents much more than computing hardware, networks and data. The Data Center is at the heart of the infrastructure that makes your business possible -- that enables your team to provide value to customers through the services your company was created to provide. Recognizing this essential nature of IT, companies have sought to incorporate their Data Center infrastructures into a larger management context – not just for IT but for all business services. That larger context, for many organizations, is the IT Infrastructure Library, or ITIL, the framework of best practices which forms the foundation of IT Service Management (ITSM). The purpose of this white paper is to demonstrate the alignment between Data Center Infrastructure Management , the discipline at the core of Nlyte Software's products and services, and the larger framework of ITSM enhances Data Center operations. NLYTE EXTENDS IT MANAGEMENT TO THE PHYSICAL LAYER Nlyte Software is the world's leading software company focused on planning, managing and optimizing Data Centers. Nlyte defines the modern Data Center Infrastructure Management (DCIM) Suite with specific technology including: • Intelligent server placement – Nlyte holds a patent on intelligent server placement to ensure on-going optimization. • Workflow - The industry's most flexible workflow engine to tightly manage all moves, adds and changes. • Pre-Built ITSM Connectors – Off-the-shelf integrations with leading IT Service Management (ITSM) providers such as HP, CA, BMC and ServiceNow. Nlyte Software enables enterprises to extend IT management software to include the physical layer with the logical and virtual layers of the Data Center, maximizing the financial benefits from the optimized utilization of assets, power and space. Nlyte's proven platform is used in the Data Centers of some of the largest and most valued companies in the world. Nlyte is a vital resource for Capacity Planning and Asset Management, essential disciplines in managing the IT infrastructure's physical underpinnings: • New Server Deployments - is there enough power to add more physical (or virtual) devices? • Incident management – what is the potential impact of an asset change to the upstream or downstream power chain? • Change management: How are you managing the who, where, and when of executing work breakdowns across the Data Center? A close examination of ITIL will show that the framework is not prescriptive about the management of physical assets. It proposes no specific way to manage physical assets, nor means to optimize the management of Data Center hardware. But DCIM supports and clarifies specific ITIL processes from one end of the service lifecycle to the other.

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