Case Studies

Nlyte TransUnion Case Study 11.26.17

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C A S E S T U DY CASE STUDY 0 1 COMPANY NAME: TransUnion LLC HEADQUARTERS: Chicago INDUSTRY: Risk and information solutions PRODUCTS AND SERVICES: TransUnion provides consumer reports, risk scores, analytical services and decisioning capabilities to businesses. Consumers use its solutions to view their credit profiles and access analytical tools to better understand and manage their personal information and take precautions against identity theft. REVENUE: $1.3 billion (2014) EMPLOYEES: 4,100 WEBSITE: TRANSUNION'S DATA CENTER ENVIRONMENT TransUnion operated a primary data center in Chicago for infrastructure that supported its business, but also had data centers running in colocation or shared sites, as well as using some managed services. In 2013, the company decided to build a second, new 12,000-square-foot data center outside of the Chicago area, where it would consolidate all the resources previously located in these other facilities and ensure high availability across its two core data centers. Additionally, at its legacy data center, TransUnion was migrating to a smaller infrastructure, which was freeing up space that could be used to further expand services in that location. EXAMINING THE CHALLENGES TransUnion is a global information solutions company that manages a significant amount of sensitive consumer information, so maintaining secure control over its data center environments is crucial. With the addition of a new data center, it was unnecessary for the company to have any of its infrastructure located in facilities managed by others. Plus, it was able to reduce operational costs by consolidating the outside facilities into one the company owned, according to Josh Neyer, senior director of Global Data Center Infrastructure at TransUnion. As part of the process of building a new data center, TransUnion's data center infrastructure management (DCIM) team wanted to improve not only their processes and efficiencies, but also enhance their overall data center strategy and put the company in the proper position to maintain the integrity of its infrastructure, Neyer noted. Prior to the use of Nlyte, there had been no DCIM tool in place. Instead, Neyer said, there were three ways that TransUnion managed its data centers: spreadsheets, service request forms, and conversations between individual employees. Spreadsheets were used for asset management, and were maintained by the data center floor manager. The service request forms were filled out by various teams – server, network, storage or mainframe – if they needed work, such as space planning, power, hardware installation or connections in the data center. But these forms didn't always align specifically to data center resources and were often incomplete, as they were filled out with varying degrees of information and knowledge about the requested action. "Our primary goals were to increase the operational efficiency with which we maintained our data centers, build sophisticated workflows that could easily accommodate our change requests and ultimately give us more control over our environments than we had prior to Nlyte," said Neyer. NLYTE DELIVERS CRITICAL WORKFLOW AND ASSET MANAGEMENT CAPABILITIES Because robust workflow functionality was critical to TransUnion, the company explored a number of vendors. The problem with many of the offerings on the market was that they often weren't adequate for TransUnion's needs, or would require significant additional cost for professional services on an ongoing basis to manage workflow edits and changes.

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