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GETTING STARTED WITH DATA CENTER SERVICE MANAGEMENT (DCSM) T HE I T P R O F E S S I O N AL ' S G U I D E T O M O V I NG B E Y O N D D A T A C E N T E R I N F R A S TR U C T U R E M A N A G E ME N T GETTING STARTED WITH DATA CENTER SERVICE MANAGEMENT (DCSM) | JANUARY 2016 01 INTRODUCTION BENEFITS OF DCSM If you are reading this, chances are you have already implemented data center infrastructure management (DCIM) or similar data center solutions. DCIM's core goal is to automate the management of data center infrastructure. What DCIM has done for managing the physical assets of the data center now also includes managing the workflow processes with the data center while integrating this physical information with the logical or the virtual assets of the IT department. This new, higher level of oversight, collaboration and integration is referred to as data center service management (DCSM). While DCIM is effective, IT organizations need to go a step further to fully integrate their data center operations into their IT service management (ITSM) processes. DCSM bridges this gap, enabling organizations to manage infrastructure, people and IT integration within the data center and give ITSM complete control from the app down to the concrete. DCSM connects the logical business information that is in ITSM systems with the physical assets in the data center to ensure that the data center's workflows do not occur outside of an organization's ITSM information technology infrastructure library (ITIL) processes. Without DCSM, organizations cannot leverage their ITSM ITIL process to identify the physical locations of racks, servers and blades; how they are being used; where they are interconnected; and how that impacts other resources. Such incomplete and inaccurate information undermines the investment in their ITSM, increases business risk and makes it more time-consuming and harder for employees to do their jobs. DCSM offers a host of benefits to organizations with software- defined data centers, including: • More accurate information – DCSM enables organizations to ensure information within their Configuration Management Data Base (CMDB) and asset management systems is synced in real time as changes occur in the data center. And with it, users can see various properties, such as exact location of assets, resources consumed by those assets and how assets are interconnected with one another, which augments CMDB and asset management systems. • Improved integration of processes – DCSM enables processes to run seamlessly across IT and into the data center. With DCSM, users can proactively add new resources and alert IT to physical resource constraints in the data center, scheduled downtime, migrations and consolidations. DCSM also enhances change management systems by providing more granular insight into the status of change request steps that occur in the data center, enabling more control and consistency.

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