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Getting Started with DCSM white paper

June 6, 2017

While DCIM is effective, IT organizations need to go a step further
to fully integrate their data center operations into their IT service
management (ITSM) processes. DCSM bridges this gap, enabling
organizations to manage infrastructure, people and IT integration
within the data center and give ITSM complete control from the
app down to the concrete. DCSM connects the logical business
information that is in ITSM systems with the physical assets in the
data center to ensure that the data center’s workflows do not
occur outside of an organization’s ITSM information technology
infrastructure library (ITIL) processes. 

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